Shipping Policy

This Shipping Policy applies to all orders placed on bransonandco.com. References to “Branson & Co.,” “we,” “us,” or “our” mean Mellox LLC d/b/a Branson & Co.

1. Where we ship

We ship to all 50 U.S. states, including Alaska and Hawaii. We also ship to Puerto Rico and U.S. territories. We do not currently ship internationally.

APO/FPO addresses are supported via USPS.

P.O. Boxes. USPS delivers to P.O. Boxes; UPS does not. If your shipping address is a P.O. Box, your order will ship via USPS regardless of the method selected at checkout, and Expedited or Overnight options may not be available.

2. How long it takes

Orders placed before 2:00 PM Mountain Time on a business day are typically picked, packed, and handed to the carrier the same day. Orders placed later, or on weekends and holidays, go out the next business day.

Once your order ships, you'll get a tracking number by email. Transit time depends on the destination and the shipping method you select at checkout:

Method	Carrier	Typical transit	Cost
Standard Ground	USPS / UPS	3–7 business days	Free on orders $49.95+ · $5.95 below
Expedited	UPS 2-Day	2 business days	Calculated at checkout
Overnight	UPS Next Day Air	1 business day	Calculated at checkout
Fleet bulk (50+ pads)	UPS Ground or LTL	5–10 business days	Quoted with your fleet order

Transit times are estimates from the carrier and do not include the day of pickup. Carriers don't deliver on Sundays or major U.S. holidays.

3. Free shipping threshold

Standard Ground shipping is free on orders of $49.95 or more, shipped to the contiguous 48 states. Orders to Alaska, Hawaii, and territories are calculated at checkout.

4. Tracking your order

When your order ships, we send a tracking email. You can also view tracking from your order history if you have an account.

If you don't see a tracking email within two business days of ordering, check your spam folder — then email support@bransonandco.com and we'll look into it.

5. Wrong address or undeliverable packages

Please double-check your shipping address at checkout. If a package is returned to us as undeliverable, we'll contact you to confirm the correct address and reship. Additional shipping costs may apply for reshipment.

If your tracking shows “delivered” but you can't find the package, please check with neighbors and your building manager first, then contact us — carriers occasionally scan packages early or deliver to the wrong unit.

6. Damaged in transit

If your order arrives damaged, take photos of the box and contents before unpacking further, then email support@bransonandco.com with your order number and the photos. We'll send a replacement — that's covered by the Branson Promise.

7. Out of stock and backorders

If a product becomes unavailable between the time you place your order and the time we pick it, we'll email you to confirm how you'd like to proceed: wait for the next inbound shipment (with an estimated date), substitute a comparable item, or receive a refund for that line. We don't ship a partial order or substitute without your confirmation.

8. Fleet orders

Bulk fleet orders (50+ pads or full pallets) ship via UPS Ground or LTL freight, depending on volume and destination. Lead time, carrier, and cost are quoted with your order. See Fleet Pricing to request a quote.

9. Questions

Email support@bransonandco.com or write to:

Mellox LLC d/b/a Branson & Co.
Attn: Shipping
1021 E Lincolnway, Suite 6924
Cheyenne, WY 82001